Privacy Policy

This Privacy Policy describes how Lords of Cargo ("we", "our", "us") collects, uses, discloses, and safeguards personal information when you use our systems and services (the "Service"). We are committed to protecting privacy in accordance with applicable laws, including:

• EU/EEA General Data Protection Regulation (GDPR)
• UK GDPR and Data Protection Act 2018
• California Consumer Privacy Act, as amended (CCPA/CPRA)
• Republic Act No. 10173 – Data Privacy Act of 2012 (Philippines) and its IRR
• Any other mandatory national data-protection laws that may apply

1. Information We Collect

• Account and Profile: name, username, company, role, contact details (e.g., work email).
• Authentication & Security: password hashes, login audit data (IP, user agent, device, city/country), 2FA tokens and trusted devices.
• Service Usage: actions performed in the platform (e.g., shipment records, attachments, invoices) and related metadata.
• Support and Communications: messages, tickets, or other interactions you submit.
• Cookies & Similar Tech: session cookies and optional trusted-device cookie for 2FA (30 days).

2. How We Use Information

• Provide, operate, secure, and improve the Service.
• Authenticate users, prevent fraud, and investigate incidents.
• Comply with legal obligations and enforce our Terms of Use.
• Communicate about updates, security notices, or support matters.

3. Legal Bases (GDPR/UK GDPR)

• Contract: to provide and maintain the Service you access.
• Legitimate Interests: security monitoring, service analytics, product improvement.
• Legal Obligation: to comply with record-keeping or regulatory requirements.
• Consent: where required (e.g., certain optional features or communications).

4. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Portability (receive a copy in a structured, machine-readable format).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise rights, contact admin@lordsofcargo.com. For the Philippines, you may also lodge a complaint with the National Privacy Commission (NPC).

5. Sharing and Disclosures

• Service Providers: e.g., email delivery, hosting, analytics—bound by confidentiality and data-protection terms.
• Legal Compliance: where required by law, regulation, or valid legal process.
• Business Transfers: in connection with a merger, acquisition, or asset transfer (with safeguards and notices as required).

6. International Transfers

We may transfer data across borders to provide the Service. For GDPR/UK GDPR, we rely on appropriate safeguards such as Standard Contractual Clauses where applicable.

7. Security

We implement administrative, technical, and physical safeguards appropriate to the risks, including encryption in transit, access controls, audit logs, and two-factor authentication. No system is completely secure; users must also follow good security practices (e.g., strong passwords, restricted sharing).

8. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal/regulatory requirements.

9. Cookies

We use essential cookies for session management and security (cannot be disabled). We may use a trusted-device cookie for 2FA that lasts up to 30 days. You can delete cookies in your browser at any time.

10. Children

The Service is intended for business use and not directed to children. We do not knowingly collect personal information from children.

11. Philippines-Specific Notices

• We process personal information in accordance with RA 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.
• Data subjects have rights to be informed, access, object, erase or block, rectify, file a complaint, damages, and data portability as provided by law and NPC issuances.
• For concerns, contact our Data Protection Officer at admin@lordsofcargo.com or file a complaint with the NPC.

12. Changes

We may update this Policy to reflect changes in our practices or legal requirements. We will indicate the effective date above and, where appropriate, provide notice through the Service.

13. Contact

Questions or requests: admin@lordsofcargo.com.